Frequently Asked Questions
We are creating an optional app in the future, but as of right now it is web based for all users.
On apple iPhone and iPad you must use the safari browser; all other devices can use Chrome.
Yes, you may add additional participants to your telehealth visits, ie family member, care givers or additional doctors.
Video quality is HD. We have proprietary platform that enables HD video even on 3G connections and YES, it is included at no additional charge.
Mediportal has been around since 2016. We have been developing our telemedicine platform for over a year within our M-Care platform, with our standalone M-View being developed late last year.
We are located right here in the USA. You may contact us anytime and we will always be ready to help resolve any issue.
Yes, our system is built with all security protocols at the core.
Yes, if you will be collecting, transferring or downloading PHI, it is required.